Last Updated: 01/2026
The Biohacking Lab ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding that information.
1. Information We Collect
We may collect the following types of information:
Personal Information You Provide. Name, date of birth, address, phone number, email, emergency contact, and any health, wellness, or lifestyle information you voluntarily share during intake, session forms, or consultations.
Session Information. Biofeedback readings, session notes, energetic assessments, and any reports generated through our QUEX ED® system or related software.
Payment Information. Billing details processed through our secure third-party payment processors. We do not store full credit card numbers on our systems.
Website Information. When you visit our website, we may automatically collect IP addresses, browser type, device information, pages visited, and cookies for analytics and functionality purposes.
2. How We Use Your Information
We use your information to:
Provide and personalize your wellness sessions
Maintain accurate client records as required for our practice
Process payments and manage appointments
Communicate with you about scheduling, follow-ups, and educational content (with your consent)
Improve our services and website
Comply with applicable legal obligations
3. How We Protect Your Information
We treat your information as strictly confidential. Client session records are stored securely, both physically and digitally, and accessed only by authorized personnel. We follow industry-standard practices to safeguard your data against unauthorized access, alteration, or disclosure.
Please note: The Biohacking Lab is a wellness center, not a medical practice. We are not a HIPAA-covered entity, and our records are not considered protected health information (PHI) under federal law. We nonetheless treat your information with the same level of care and discretion.
4. When We Share Information
We do not sell, rent, or trade your personal information. We may share limited information only:
With trusted service providers (payment processors, scheduling software, email platforms) who help us operate the business
When required by law, subpoena, or court order
To protect the safety or legal rights of clients, staff, or the business
With your explicit written consent
5. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve user experience and analyze site traffic. You can disable cookies in your browser settings, though some features of the site may not function properly without them.
6. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
7. Your Rights
You have the right to:
Request access to the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your information (subject to record-retention obligations)
Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us using the information at the bottom of this policy.
8. Record Retention
We retain client records for a minimum of seven (7) years following your last session, in accordance with industry best practices and certification requirements, after which records may be securely destroyed.
9. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from minors without verified parental or legal-guardian consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
For privacy-related questions or requests:
The Biohacking Lab Montgomery, Texas Email: [email protected] Phone/Text: (936) 718-7326
Last Updated: 01/2026
Welcome to The Biohacking Lab. By booking a session, purchasing a service, or using our website, you agree to the following Terms and Conditions. Please read them carefully.
1. About Our Services
The Biohacking Lab is a wellness center offering biofeedback and energy-balancing sessions using the QUEX ED® system manufactured by QX World. Our sessions are designed to support relaxation, stress reduction, energetic balance, and overall well-being.
2. Important Health Disclaimer
The QUEX ED® is not a medical device under U.S. FDA regulations, and our services are not medical care. Specifically:
We do not diagnose, treat, cure, prevent, or mitigate any disease, illness, or medical condition.
Our sessions are not a substitute for medical advice, diagnosis, or treatment by a licensed healthcare provider.
We are not licensed physicians, nurses, psychologists, chiropractors, or other medical practitioners, and we do not practice medicine.
Information shared during sessions, in reports, or on our website is for educational and informational purposes only.
You should always consult your physician or qualified healthcare provider before making any health-related decisions, beginning new wellness practices, discontinuing medications, or addressing any medical concern.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not delay seeking medical care because of information received during a session at The Biohacking Lab.
3. FDA Statement
Statements made by The Biohacking Lab, its staff, its website, and any materials we provide have not been evaluated by the U.S. Food and Drug Administration. Our services and any products discussed are not intended to diagnose, treat, cure, or prevent any disease.
4. Client Acknowledgment & Informed Consent
By scheduling a session, you acknowledge and agree that:
You are 18 years of age or older, or are the parent/legal guardian of a minor receiving services with your consent.
You understand that biofeedback and energy-balancing sessions are complementary wellness practices, not medical treatments.
You are responsible for your own health decisions and for consulting appropriate medical professionals regarding any condition.
You have disclosed any relevant health information, including pregnancy, pacemakers or implanted electronic devices, epilepsy, or other conditions that may make biofeedback inadvisable.
You voluntarily choose to participate in our services with full understanding of the above.
5. Contraindications
Biofeedback sessions may not be appropriate for individuals with certain conditions, including but not limited to:
Pregnancy
Pacemakers, defibrillators, or other implanted electronic devices
Epilepsy or seizure disorders
Organ transplants
Severe heart conditions
If any of these apply to you, you must disclose this before booking. We reserve the right to decline service when participation may pose a risk.
6. Appointments, Cancellations, and No-Shows
Appointments must be scheduled in advance.
Cancellations require at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be charged the full session fee.
No-shows will be charged the full session fee.
Late arrivals may result in a shortened session at full price.
7. Pricing and Payment
Current pricing is published on our website and is subject to change. Payment is due at the time of service unless other arrangements have been made.
Memberships. Monthly Membership clients are billed automatically each month. The first month includes a one-time setup fee reflecting the difference between the standard session rate and the discounted membership rate. Memberships may be canceled at any time; pausing and restarting will reset the initial-session pricing on return.
Client Portal. You can manage your invoices, payment methods, and subscription at any time through our secure client portal: https://gdsd6gd7ggappnq8ckle.app.clientclub.net/
If you have any issues accessing your account or need direct assistance, contact us at [email protected] or text (936) 718-7326.
8. Refunds
Due to the personalized nature of our services:
Completed sessions are non-refundable.
Unused membership months are non-refundable but may be transferred to a future month at our discretion.
Product purchases (if applicable) follow the refund policy stated at the time of sale.
9. Insurance
Our services are not covered by health insurance, Medicare, Medicaid, or any third-party payer. We do not file insurance claims on your behalf. Eligibility for HSA/FSA reimbursement is the responsibility of the client and their plan administrator; we make no guarantees regarding eligibility.
10. Confidentiality
We treat all client information confidentially in accordance with our Privacy Policy. By engaging our services, you acknowledge that The Biohacking Lab is not a HIPAA-covered entity, though we voluntarily uphold rigorous confidentiality standards.
11. Use of Our Website
By using our website, you agree:
Not to use the site for any unlawful purpose
Not to attempt to interfere with or compromise the site's security or functionality
Not to reproduce, distribute, or resell any of our content without written permission
All content on the site — including text, images, logos, branding, and session materials — is the property of The Biohacking Lab and is protected under applicable copyright and trademark laws.
12. Testimonials and Results
Any testimonials displayed on our website or marketing materials reflect the individual experiences of specific clients and are not guarantees, warranties, or predictions of any results you may experience. Individual results vary and depend on many factors outside our control.
13. Limitation of Liability
To the fullest extent permitted by Texas law, The Biohacking Lab, its owner(s), employees, contractors, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services, our website, or any information provided. Your sole remedy for dissatisfaction is to discontinue use of our services.
You agree that you participate in all services voluntarily and at your own risk.
14. Indemnification
You agree to indemnify and hold harmless The Biohacking Lab and its representatives from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising out of your use of our services, your violation of these Terms, or your violation of any rights of a third party.
15. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law provisions. Any disputes arising from these Terms or your use of our services shall be resolved in the courts of Montgomery County, Texas.
16. Changes to These Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance.
17. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
18. Contact
For questions about these Terms, your account, or our services:
The Biohacking Lab Montgomery, Texas
Email: [email protected]
Phone/Text: (936) 718-7326
Client Portal: https://gdsd6gd7ggappnq8ckle.app.clientclub.net/
The Biohacking Lab 2026